Privacy Policy

Effective Date: January 1, 2025

Registered Under: My Divine Yatra

Registered Office Address: Laxa, Varanasi - 221010

Srivedika is committed to protecting your privacy and ensuring transparency in how we handle your personal data. This Privacy Policy outlines how we collect, use, share, and protect your information when you use our services.

1. Collection of Information

Personal Information: Name, email address, phone number, postal address, payment details, and other details provided when you book a puja or use our services.
Sankalp Details: Name, Gotra, and any other spiritual details provided for puja rituals.
Technical Data: IP address, device details, browser type, and other online identifiers collected through cookies and analytics.
Transactional Data: Information related to puja bookings, payments, and order history.
Communication Data: Any queries, messages, or feedback shared through our contact forms, chat support, or social media interactions.

2. Use of Information Collected

2.1 Use of the Information for Services

To process and manage puja bookings, transactions, and payments.
To perform Virtual, Temple, and Home pujas as per the user’s request.
To send confirmations, updates, and real-time notifications regarding pujas and services.
To deliver Puja videos and Divine Aashirwad Boxes to customers.
To personalize user experiences and improve service quality.

2.2 Sale of Assets, Merger, Acquisition, or Bankruptcy

User data may be transferred during business transfers, mergers, or acquisitions while ensuring privacy protection.
In cases of restructuring or bankruptcy, customer data may be considered a transferable asset.

2.3 Cookies

We use cookies to improve user experience and website performance.
Users can control cookie preferences through browser settings.
Cookies help in analytics, targeted advertisements, and remembering user preferences.

3.Sharing of Information

3.1 Sharing

With service providers, priests, and partners to fulfill puja services and deliveries.
With payment processing partners to ensure secure transactions.
With logistic partners for delivering Aashirwad Boxes and puja items.

3.2 Consulting

We may share non-personal data with consultants and analysts to improve our services.

3.3 Targeted Advertising

We may use collected data for customized advertisements on our website and third-party platforms. Users can opt out via device or browser settings.

3.4 Regulatory Disclosures

We may disclose information if required by law, legal process, government requests, or to protect Srivedika’s rights and safety.

3.5 Referrals

If users refer someone, we may use referral details for invitations and promotions.

3.6 Links to Third-Party Websites

Our website may contain links to external sites. We are not responsible for their privacy policies.

4. Security of Information

We implement security measures to protect data from unauthorized access.
Transactions are encrypted and PCI DSS compliant.
Access to personal data is restricted to authorized personnel.

5. Exlusion

This policy does not cover public information shared on forums, reviews, or social media.

6. Data Retention

We retain user data as long as necessary for service fulfillment and legal compliance. Users may request data deletion.

7. Right to Withdraw Consent

Users can withdraw consent for marketing and data processing by contacting us.

8. Right to Account Deletion

Users can request account deletion. Some data may be retained for legal compliance.

9. Right to Correction

Users can update their personal information through account settings or support.

10. Notification of Changes

Policy updates will be communicated via email or website notifications.

11. Grievance Officer

A grievance officer is available for privacy concerns. Contact details are on our website.

12. Address for Privacy Questions

Email: support@srivedika.com

Office Address: Laxa, Varanasi - 221010

By using Srivedika’s services, you acknowledge that you have read and agree to this Privacy Policy.